Lead Effective Workplace Relationships

Question 1
Describe examples in the table below on how work relationships can support and hinder achieving planned outcomes.

Question 2
Describe examples in the table below on how the cultural and social environment can support and hinder achieving planned outcomes.

Question 3
Explain techniques in the table below, for developing positive work relationships and building trust and confidence in a team.

Question 4
Describe techniques for communicating ideas and information to a range of stakeholders.

Question 5
Outline problem solving methods.

Question 6
Explain methods to resolve workplace conflict.

Question 7
Explain methods to manage poor work performance.

Question 8
Explain in the table below, how to monitor, analyse and introduce ways to improve work relationships.

Question 9
Explain the impact of legislation and organisational

Assessment Event 2 - Perfect Coffee Bar Simulation
In this assessment, you will undertake a number of tasks associated with promoting the performance of the two employees at the Devonshire Booth.

Task 1: Collect, analyse and communicate information and ideas
In this task, you will demonstrate your skills in implementing effective strategies to keep the team informed of their work responsibilities and by doing so they will also demonstrate their skills as a role model where they develop trust and confidence in their team.

Collect and analyse relevant information from appropriate sources

Communicate information and ideas to team members to improve work performance

Implement processes to ensure that issues are resolved

Task 2: Develop and maintain networks & relationships
In this task, you will demonstrate your skills in your ability to network and by doing so further develop your relationships with external networks as well as a greater understanding of the skills required in effective workplace relationships.

Use networks to build workplace relationships
Upon the receipt of the feedback from your networks, make notes and attach to this workbook and attach the email exchange with this stakeholder or the conversation you had over the telephone, Skype etc. along with contact details.

Use networks to provide benefits to team and organisation

Task 3: Manage difficulties into positive outcomes
In this task you will demonstrate your skills in managing a difficult situation with workplace relationships. This will be achieved by you addressing a conflict situation that occurs between two employees of the Devonshire Booth. You will guide and support these employees to developing a professional relationship that will improve work performance.

identify and analyse workplace situation

Take action to rectify the situation

Regularly review and improve workplace outcomes in consultation with relevant personnel