Knowledge Management comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge for reuse, awareness, and learning across the organizations. Knowledge is often defined as a “justified personal belief.” There are many taxonomies that specify various kinds of knowledge. Some knowledge is embedded in business processes, activities, and relationships that have been created over time through the implementation of a continuing series of improvements.

Being the student of this course, you are required to recall the SECI process of knowledge conversion and answer the following questions:

1. How an organization can generate the knowledge?

2. Consider an area of expertise you have developed within the past 4 years. Using phases of knowledge conversion process as guide, review how you developed your knowledge and capabilities in this area?

3. Imagine you are the new area manager of a large franchise store, which has three franchise and a central office. How will you efficiently manage each of these four process (SECI)?