Knowledge Management & Business Intelligence (COMP 1010)

Objective:

The objective is to enable the student to understand what are Knowledge Management (KM) systems, and the organizational impacts that those systems are having. Furthermore, factors influencing the success of KM solutions have to be understood, including how these systems should be aligned to the organization's business strategy.
Outcomes:

1. Critically evaluate strategies for the capture, organisation, dissemination and application of knowledge within an organisation

2. Analyse the role of technology in business intelligence

3. Perform an organisational KM audit.

Tasks:
By now, you would be aware about the importance of Knowledge Management(KM) and how organizations can benefit with well-developed KM systems. You have also seen that it is not very easy to implement KMS as it depends on three major factors of people, process and technology and that knowledge for an organization can be acquired from various sources both

internal and external. Equipped with this knowledge you are required to complete this assignment which contributes towards 50% of your coursework marks.
Choose any one of the following, considering that you have suitable access to the process of working, data and functions without breaching any confidentiality.
- The organization or part of the organization (department/division) at your current place of work.
- The organization or part of the organization (department/division) at a previous workplace of yours.
- The organization or part of the organization (department/division) where you are not working and have not worked previously, but to which you have suitable access for this assessment. For example (you could consider departments/units at MEC like Student Success Centre, Marketing Department, Student Support Services, Library etc. but with prior discussion with your faculty)
- You can meet the desired personnel to gather information with a scheduled appointment. Each individual student should have a different situation picked and worked on. Given so many different options, there should be very little chance of duplication.
You are expected to do the following:

Task 1
Submit a work proposal by 7th week of semester which should include a small overview on KM and should talk about the organization case and/or department selected for the research. This work proposal should also contain the data gathering method(s) that you would use to collect information. This should be submitted as an MS-Word document by the end of week 7 through the Moodle option provided to you.

Task 2:
Understand the profile of the organization (business case). Focus on the department identified and its role in the organization and explore the following:

- What knowledge is captured and how is it captured? What methods are used to elicit knowledge from experts? What is the knowledge found in people and artifacts?

- Where is the knowledge applied/used and how is it shared/disseminated?

Task 3:

Perform a SWOT analysis for the above chosen function/department.
Carry out a knowledge audit for the above chosen organization/department/function. Present the audit outcome in a tabular format with appropriate details containing both the present and the future state and with appropriate recommendations.

Additional Instructions:

Report: Prepare a report document containing the answers to the above tasks. It should additionally show details on the profile of the organization/department/function chosen and the elicitation methods you used to gather information on the organization / department / function and should show adequate literature review.