Kathryn is a human resource executive at Ruff & Reedy, a financial-planning firm. The executives want to introduce electronic monitoring of the office staff. Meanwhile, Kathryn wants to prepare for the concerns she expects employees to have, and to show them the performance data gathered will be used ethically. Which of the following uses of electronic monitoring would most likely demonstrate this to employees?

A. using performance data to rank employees and terminate the underperformers

B. using performance data to coach employees so they develop their skills

C. using performance data to measure time spent at desks, not quality of work

D. posting performance data on the company’s website for clients’ reference

E. ensuring that employees don’t know that the purpose of the system is to increase productivity

Crystal is teaching a newly promoted supervisor how to use the company’s performance management system. The supervisor asks Crystal when he is supposed to give employees performance feedback. Which of the following answers would best guide the supervisor?

A. Supervisors must give feedback once a year, on the employee’s hiring anniversary.

B. Employees benefit from feedback that occurs so often they know what will be said in their annual review.

C. Supervisors should give feedback whenever employees do something wrong.

D. Employees benefit most from monthly feedback, assuming the department has time for it.

E. Supervisors should give feedback frequently, whenever it will come as a surprise.