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Kareen is the Compliance Officer of a medical diagnostic laboratory. One of her employees arrives at work in the morning and tells her that she was approached on the street in front of Kareen facility by a person claiming to represent a Medicare RAC. He asked the employee questions about the lab’s billing practices. The employee excused himself and wants to know how to handle these situations. What is a RAC? What advice will Kareen give to the employee?

Operation Management, Management Studies

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