Jason from the designer group submitted a ticket with your companies IT Help Desk stating that he could no longer access the Internet. Whenever he types a website name into his web browser, he gets an error stating that the name can't be resolved. The help desk is asking for your help in troubleshooting the issue. 

Prepare a 2-page memo to the helpdesk. Include:

• Start with identifying what protocol(s) are causing the problem.
• Be sure to cover your solution recommendation, including protocol maps and TCP/IP addresses.
• Conclude with evidence to back up your recommendation and why you recommended what you did.