Is it true that the squeaky wheel gets the most grease, Ask an Expert

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Is it true that the "squeaky wheel gets the most grease", meaning that the customer complaining the loudest and most aggressively will get noticed and receive the greatest concessions? (Share an example where you think this was demonstrated). Why is it important to regain the trust of a customer in an adjustment message? How can it be done?

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Operation Management, Management Studies

Category:- Operation Management
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