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Investigate the sony PlayStation Network hack that occured in April 2011.

1. What type of attack was it?

2. Was the success of the attack due to technology problems at Sony, management problems at Sony, or a combination of both? Provide specific examples to support your answer.

3. Which Sony controls failed?

4. Could the hack have been prevented? If so, how?

5. Discuss Sony's response to the hack.

6. Describe the damages that Sony incurred from the hack.

Operation Management, Management Studies

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