Introduction

This assignment has three parts, all centered on your ability to create a plan for A-plus customer experiences.

We have mentioned before how the employees are the voice and image of any business. Well then, who better to come up with the ideas that will help a business exceed a customer’s expectations than the employees?

Communication is obviously important for customer service. And, anything important should be measured and audited.

In today’s fast-paced world, things need to be convenient and be at the right place at the right time, or a business risks losing customers to the competition. You have had lots of ideas passed by you, but which ones would you focus on?

Instructions

Part 1: Generating A-Plus Ideas

address the following:

Consider ways to get the employees of your organization involved in generating A-plus value ideas.

How would you do this? Be specific about the following:

What would you teach employees before soliciting their ideas?

Who would be involved in idea-generating sessions?

How would you collect and process ideas (specifically)?

How often would you gather ideas?

How would people be rewarded for participating in the process?

Submit the following:

Part 1: Five paragraphs describing ways to generate ideas.