Introduction to Computers

1. You want to change the boot order of your laptop running Windows 8 so it will boot from a USB disk. Where can you reconfigure this?

a. In the Master file of the system volume

b. In the jumper settings on the motherboard

c. In the BIOS settings

d. In the Windows directory on the system volume

2. A user calls the helpdesk using a Windows XP computer. They are trying to save files to a ROM DVD but they cannot get the files to save. Why is this?

a. The DVD is not formatted with NTFS

b. The DVD is not formatted with DOS

c. The DVD is read only

d. XP doesn't support DVD media

3. Your mom asks you why some application icons always appear on her taskbar every time she boots up her Windows 7 computer. What do you tell her?

a. These applications are native windows applications

b. 64 bit applications appear on the taskbar automatically

c. These were the last applications she utilized before a shutdown

d. These applications are pinned to the task bar

4. Your dad is trying to compress a series of files on a USB drive that is attached to his laptop that is running Windows 8 Professional but he is unable to. Why is this?

a. Windows 8 doesn't support file compression

b. He needs Windows 8 Ultimate edition to compress files

c. USB drives are not formatted with NTFS

d. USB drives require DOS formatting for file compression

5. Which type of Wireless standard should not be utilized due to its poor encryption capabilities?

a. WPA

b. WPA2

c. WEP

d. SSID

6. What is the result of typing Ctrl + Enter within a Word Document?

a. A Page Break will be inserted

b. A Table will be inserted

c. A Hyperlink will be inserted

d. A Bullet will be inserted

7. You are showing a slide presentation during a live meeting. You accidently hit the 'P" key on your keyboard. What happens as a result?

a. Nothing

b. The previous slide is displayed

c. The final presentation slide is displayed

d. Windows PowerPoint is opened in editing mode

8. You are sitting at a Windows 8 Computer and you PING the IP address of a printer that is hosting an Ink Jet Printer. The PING is successful. What does this prove?

a. The printer is operational

b. The other computer is running Windows 8

c. The other computer is running SMTP

d. There is connectivity between the two computers

9. Your neighbor asks you if it is possible to visit websites without your browsing history being logged by his Internet Service Provider. What do you tell him?

a. Use a third party web browser like Firefox instead of Internet Explorer

b. Only use a web browser after booting his computer into safe mode

c. Make a public proxy the home page of his browser and surf the web through it

d. Only use Web 2.0 when surfing the Internet in order to hide your history

10. Your brother purchases a new Windows 8 computer. His old computer had XP on it and he used to run CHKDSK regularly. He calls you to say that his new computer will not run CHKDSK properly. What do you tell him?

a. Open an elevated command prompt to run CHKDSK

b. Open a command prompt from the Program Files folder to run CHKDSK

c. Open a DOS prompt from the Start Menu to run CHKDSK

d. Open BitLocker and run CHKDSK from the system volume