Introduction to Business Operations

Learning outcome: Understand the fundamentals of Managing organisational conflict

ASSIGNMENT INSTRUCTIONS

Word count: 2000 words excluding your referencing. (Please use report format)

For this assignment you will analyse the Case Study and answer the related questions. You will have to substantiate your findings by referencing to source materials including your textbook and Study Guide. You are required to engage in some research into the theories underpinning the managing organisational conflict in order to successfully complete this assignment.

A CASE STUDY OF ORGA NIZATIONAL BEHAVIOR: CONFLICT MANAGEMENT

Instructions:

1. Evaluate the TIGO case study based on conflict and write a detailed review. Consider the conflict types, cause and potential outcomes/issues.

2. Describe how TIGO can resolve or manage the existing conflict using conflict management strategies and instil a system to prevent both internal and external conflict/issues in the future.

3. In our view, as senior members of the team John & Smith failed to play Mediator/ Negotiator role. - Assess this statement and
a. Explain your own view giving reasons
b. Describe a Manager's role in managing conflict.

4. Based on the write a recommendation to TIGO highlighting the importance of managing organisational conflict supported by relevant theories and concepts

Attachment:- Managing Organisational Conflict.rar