Ask HR Management Expert

Interview Questions for Tall Pines Hotel

The Tall Pines Hotel, a four-star resort hotel in California, needs assistance with staffing the company's newest property. Thanks to earlier efforts at creating an expert recruiting strategy, Tall Pines now has nearly 1000 applicants for the 370 available positions. Since you have clearly demonstrated your HR acumen, the company is interested in having you assist in designing a selection system for three of the primary positions at the hotel. Tall Pines' management has learned that structured interviews yield more reliable and valid information and result in fewer mistakes during the hiring process. As a result, Tall Pines would like you to use the basic job description information listed below to create two structured interview questions for each of the three positions (six questions in total) listed below:

1) Hotel assistant managers - mainly responsible for running the front desk, greeting customers, and managing the hourly employees. Assistant managers are the "face" of the hotel to guests and are expected to provide superior customer service.

2) Cleaning crew members - responsible for cleaning rooms, laundering linens, and being friendly to guests of the hotel. Members of the cleaning crew are also expected to have high ethical standards as they will routinely be unsupervised and in close proximity to the personal property of the guests.

3) Concierge - provides information to guests on local attractions, including making reservations, booking tickets, and providing directions. The concierge is expected to be extremely knowledgeable of the local area and patient with guests.

Please type the structured interview questions for each of these positions in a separate document. Please include both a behavioral and a situational interview question for each position. For each of the assigned questions please include the sample question as well as a rating scale to guide the Tall Pines' interviewers.

HR Management, Management Studies

  • Category:- HR Management
  • Reference No.:- M9729142

Have any Question?


Related Questions in HR Management

Question 1select one diagnostic model ie 6-box 7s

Question: 1. Select one diagnostic model (i.e., 6-box, 7S, congruence, or one of the others) to apply to the chosen companies. Choose the model that you and your team feel best identifies and measures the relevant aspect ...

Question compose a three page paper not including the title

Question: Compose a three page paper (not including the title and reference pages). Your paper should be written in a scholarly third-person tone; it should be in APA format. Your essay should address the following: 1. E ...

Question discuss a specific time when you observed a

Question: Discuss a specific time when you observed a contradiction between: (a) the core values that your organization espouses and (b) the values reflected by the organization's policies or leaders' decisions or action ...

Question in reading chapter 3 we learned about multiple

Question: In reading Chapter 3, we learned about multiple theories including Equity Theory, Expectancy Theory, and Goal-Setting Theory. Of these three process motivation theories, select one and discuss and critique it. ...

Question part 1 think about how to build teams in terms of

Question: Part 1: Think about how to build teams in terms of designing the task, selecting the people, and then, managing their relationships. How would compose a team for completing a course/work project in terms of the ...

Question option 1 big data and swot analysisresearch a

Question: Option #1: Big Data and SWOT Analysis Research a minimum of four articles on big data, its usefulness in healthcare, and achieving the goal of improving patient outcomes. Do a SWOT (strengths, weaknesses, oppor ...

Question option 1 annotated bibliographycreate an annotated

Question: Option #1: Annotated Bibliography Create an annotated bibliography by evaluating three articles written in the last five years on patient safety and the quality of patient care. Provide a conclusion that demons ...

Question when considering the home care scenario in the

Question: When considering the Home Care scenario in the Allied Health Community, how would you identify the qualifying criteria to receive the potential $5 raise? What type of matrix would you build to apply raises? Wou ...

Question first part first review chapter 4 and consider the

Question: FIRST PART !!! First, review chapter 4 and consider the role of an HR professional as it pertains to recruitment. What are the most critical aspects that should be handled in order to ensure an effective recrui ...

Question need these two questions answeredusing your

Question: Need these two questions answered Using your knowledge of the stages of life and career development, explain how the career issues of a 27-year-old differ from those of a 45-year-old. What are the organizationa ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As