Interview a manager an owner or a president of a business, Ask an Expert

Management Studies

Interview a manager, an owner, or a president of a business. Discuss with this person the strategies he or she uses to ensure customer satisfaction. How does service quality enter into the strategies, or does it? Find out how this person measures customer satisfaction and/or service quality.

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93129405

Have any Question?Write your Review or question?

Related Questions in Operation Management

Applied research technologies inc global innovations

Applied Research Technologies, Inc.: Global Innovation's Challenges By Christopher A.Bartlett and Heather beckham. Applied Research Technologies, Inc.: Global Innovation's Challenges 1. As Peter Vyas, how would you handl ...

For our discussion please address the followingdefine

For our discussion, please address the following: Define “groups” and “organizations.” Share an example of a group you have joined (sports team, study group, support group). What benefits do you see in group membership? ...

1 how are it systems used to enhance efficiency and

1. How are IT systems used to enhance efficiency and effectiveness of internal business or supply chain processes? What tools are used and how (Point of Sale, Electronic Data Interchange, etc.)? Current trends? Future of ...

1 analyze the major characteristics and types of budgets

1. Analyze the major characteristics and types of budgets utilized by health care managers. 2. Describe three approaches by which clinical practice guidelines are more likely to be adopted by clinicians. Also explain a f ...

Culture and diversity1 informal information isa always

Culture and diversity 1. Informal information is a. always subjective b. usually quantified c. often from a "grapevine" d. always verifiable 2. Criteria for assessing business information include: a. verifiability, frequ ...

Select a risk that one might encounter on a projectdescribe

Select a risk that one might encounter on a project. Describe that risk. Then, describe how you might mitigate that risk using either simulation (Crystal Ball) or calculation. Perform the simulation or calculations to pr ...

Managing organization culture is a very important part of

Managing organization culture is a very important part of the change process. Changingthe structure of an organization is one thing, but changing the organizational culture is an entirelynew level of sustaining change wi ...

1 explain why you would use find to locate an invoive based

1. Explain why you would use Find to locate an invoive. Based on chapter information, what is used to Instruct Find to limit its search? 2. Explain what is meant by the term Class I freight carrier. 3. Explain The variou ...

Jack works as a mechanic in no limits inc an automobile

Jack works as a mechanic in No Limits Inc., an automobile manufacturing company. While employed as a service technician for the defendant, Jack suffered back injuries in March 2005 and April 2005. Though he applied for l ...

1 what is the aim of leadership and management development2

1. What is the aim of leadership and management development? 2. What formal approaches can be adopted to management development? 3. Describe why the Balanced Scorecard method may or may not be useful in the monitoring an ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert