Integrated approach to health care quality management: a case study

Prasanta Kumar Dey And Seetharaman Hariharan

In this case, the authors developed an integrated quality management model, which detects the problems, issues in the health care services sector in order to create a framework for implementation, improve the overall outcomes. Read the case study thoughtfully and answer the following questions, be aware that there is no one right answer as long as you defend your opinion with critical analyzes and use the materials covered in the class.

1- Based on your understanding, what could be the most effective organizational structure to improve the hospital performance, and why?

You are free to use more than one structure suggestion, however defend your answer with thoughtful reasons.

2-Using the quality planning function that you have studied earlier this semester, at the operation unit :

Define the customers

Determine the customer needs.

Identify the processes that were implemented to meet customer needs.

2- In this case, the authors used the logical framework to analyze the issues and suggested solutions, choose two of the most powerful changes were made in your opinion and relate them to Deming Approach points (two points)?

Assignment constraints:

This assignment is an individual assignment means it cannot be given in a group or teams.

The word count for this assignment must be between 300 to 500 words.

Assignment Regulations:

This assignment is an individual assignment.

All students are encouraged to use their own word.

The submission method will be through blackboard.

Student must apply Harvard Referencing Style within their reports.

Student is allowed to cite 10% from the word limit (3000 word limit means 300 words can be cited).

Please note that each submission will be subjected to plagiarism check. A mark of zero and a warning will be given for any submission that includes copying from other resource without referencing it.