Instructions

Write a report analysing how communication, including communication technology, affects organisational performance using a real organisation which has more than ten staff and has a website.

Prepare a written report. ORGNISATION HAS TO BE MAC-DONALDS (NEW ZEALAND).

Referencing style: APA referencing format

BODY OF REPORT:

1.0 INTRODUCTION

1.1 Terms of Reference
1.2 Procedure
1.3 Role of Organisational Goals, Culture, Climate and Ethics
• Organisational goals
• Organisational culture
• Organisational climate
• Ethics

2.0 FINDINGS

2.1 Formal organisational policies and procedures With reference to your chosen organisation Identify and explain:
2.1.1 Organisational structure
2.1.2 Formal communication networks
2.1.3 Lateral, upward and downward communication.
Use the relevant communication theory to analyse what is happening in your organisation. The theory must be correctly in text referenced (e.g. paraphrasing and direct quotes) using the APA format.

2.2 Informal organisational policies and procedures With reference to your chosen organisation Identify and explain::
2.2.1 Informal communication networks
2.2.2 Issues with informal communication networks.

Use the relevant communication theory to analyse what is happening in your organisation. The theory must be correctly in text referenced (e.g. paraphrasing and direct quotes) using the APA format.

2.3 Effective business communication using technology

Identify and explain how communication technology is transforming business communication
2.3.1 Social networks
2.3.2 Intranets
2.3.3 Mobile phones

Use the relevant communication theory to analyse what is happening generally and if relevant, in your organisation. Theory must be correctly in text referenced) using the APA format.

3.0 CONCLUSIONS

Conclusions use the same subheadings as the Findings. For each of the subheadings used in the Findings draw logical conclusions. Conclusions are the opinions of the writer about the facts discovered and written about in the Findings. They are written in 3rd person and are shorter than the Findings, which provide the reason for your recommendations.

3.1 Formal organisational policies and procedures
3.2 Informal organisational policies and procedures
3.3 Effective business communication using technology

4.0 RECOMMENDATIONS

Recommendations are written in order of importance, using parallel construction. Each Recommendation begins with an imperative - an order and is briefer than the Conclusions. Recommendations are based on the information provided in the Findings and justified in the Conclusions. Each recommends a specific action.