Instructions

Respond to the following twenty (20) questions. You must answer every question. A guide to the length of your response is provided following each question.

1. Explain the term 'group dynamics'.

2. Explain three (3) aspects of group dynamics that can have a negative effect on team performance.

3. Explain the term 'social loafing' in groups, its negative consequences and the effect of group size and culture.

4. Describe three (3) strategies for preventing social loafing in groups.

5. Describe the term 'Groupthink'. (one paragraph)

6. Outline three (3) advantages and three (3) disadvantages of group decision-making.

7. Describe three (3) team-building techniques, using examples to illustrate your answer.

8. Explain the concept of a 'team consensus'.

9. Describe two (2) methods that can be used to assist teams to reach consensus.

10. Explain the four simple steps for resolving a workplace dispute.

11. Explain why it is important to have an effective dispute resolution process.

12. What is the purpose of a 'professional development policy?

13. List four (4) different types of professional development.

14. Identify two (2) methods that could be used to identify a staff member's professional development needs.

15. Identify two (2) criteria that could be used to determine whether the professional development opportunity is appropriate.

16. Describe a procedure that could be used to record staff members' professional development activities.

17. Describe a procedure that could be used to evaluate professional development activities.

18. Describe a process to ensure that individual staff member's professional development activity can benefit the organisation as a whole (i.e. how could you distribute this learning across the organisation?).

19. Recognising and rewarding staff for their efforts is important in every organisation. Use the given articles to find examples of recognition and rewards schemes and provide a brief summary of three (3) different schemes. (6 paragraphs)

Article 1. Examples of Employee Recognition Programs by George N. Root III

Article 2. Rewarding Your Employees: 15 Examples of Successful Incentives in The Corporate World

20. You are a supervisor of a small team and, after 12 months, data shows that your team has exceeded the percentage increase in the number of sales. You want to recognise your team for their efforts but first you must write to your manager and obtain her approval. Identify which of the three schemes described above (in 019) you would implement and explain why you have chosen this particular scheme.

Your answer should be in clearly understood English, written in an appropriate (polite, business-like) style. (4-5 paragraphs)