Instructions: You have been hired by the XYZ Company as a conflict-resolution consultant. The company has just taken on a global flavor through a merger with a foreign firm. In addition, they are experiencing an unusual number of employee grievances. HR has also noted an unusual number of interpersonal squabbles between co-workers, and a recent employee survey showed that many workers felt that there was inequitable treatment among the employees in their departments.

• What are the underlying sources of this conflict?
• What cultural or diversity issues may be contributing to the conflict?
• What additional information would you want to have to thoroughly address these problems?
• What method or system would you recommend to address these problems and why?

In responding, you must cite a minimum of three sources, one of which may be your course textbook. The others must be a scholarly journal or credible news source within the past 24 months.