Instructions

Go to these web sites, http://www.forbes.com/pictures/emig45ilem/navigating-the-new-workp/ (Links to an external site.) and http://www.dartmouth.edu/~ombuds/resources/communication.html (Links to an external site.) and review the information provided about communicating across generations and personal communication.

After you have reviewed that information take the quiz.

Question 1. What are 3 ways to prepare yourself for effective interpersonal communications? Explain why each is important.

Question 2. What are 4 ways to listen effectively. Explain why each is important.

Question 3. What does this mean and why does it matter, "What kind of data would make me change my mind?"

Question 4. Why is it important to be respectful and what are ways to be respectful?

Question 5. What are ways that you can use to validate a person's feelings without agreeing or disagreeing with the content of their concerns and give a brief explanation of each? Include what you want to avoid.

Question 6. What are the names of the different generations currently in the work force?

Question 7. Veterans and baby boomers prefer what medium of communication? While Millennials prefer what mediums?

Question 8. What is the best method to communicate across generations?

Question 9. What are the basic motivating factors for the different generations?

Question 10. Why do you think it is important to not take miscommunications between the generations personally and how can you decrease the chances for miscommunication?