Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Homework Help/Study Tips Expert

Problem:

Help wanted

In the early October, Gaetan Ah Kong, the owner of Chez Gaetan catering company, came into the service manager’s office beaming. “We got the MUT party”, he said enthusiastically while throwing the event order on Sam’s desk. “Great! Sam exclaimed as she picked up the contract and started reading. Instantaneously she realised that the December 20 date was the same as that of four other events for the catering company that night. It was as well the Christmas party week, a hectic calendar time when it came to end of year dinners.

She continued to read the contract and found that she would need 22 staff members and 2 supervisors for the dinner portion of this event alone. Her enthusiasm faded. Earlier the same day there were at least two other events, requiring another 38 service personnel. These plus the other 24 for MUT dinner put her at 62 service staff needed for one evening. That would be paying for approximately 400 man hours in one night.

Unfortunately, the events on December 20 were too significant just to send warm bodies. Service staffs with skills were required; there was no room for bad service. Where were these people going to come from? Catering in La Tour Koenig is extremely seasonal and it is very difficult to maintain a full service staff at any given time because the work is so inconsistent. One week someone could work 40 hours, then for a month there would be no hours. Tourism and hospitality are the top industries in La Tour Koenig. There are a huge number of restaurants and lodging facilities. La Tour Koenig is the home of several small universities, one culinary school, one military school, one medical school, and several community colleges. One of the universities provides a culinary programme and an associate degree in tourism hospitality. The University of Technology, Mauritius is 15 km away and offers a Bachelor of Science degree in hotel, tourism administration, and restaurant.

There are two hospitality-staffing companies in the area. Neither is characteristically reliable, providing average, untrained staff. Staffs show up in variety of styles of black and white uniforms, if they show up at all. Working with the staffing companies is kind of like rolling the dice- you never really know what you are going to get. By using a staffing company, the labour expense is raised.

(a) How does a company maintain part-time staff when there is not enough work to keep them busy all year round?

(b) What policies and procedures, if any, could be put in place to avoid this condition in the future?

(c) Is there a way to fully staff these events devoid of negatively affecting the service or budget?

(d) What is the effect of using untrained staff?

(e) How do you train temporary staff to get them up to your standards?

(f) How does a service manager better prepare for such problem?

Homework Help/Study Tips, Others

  • Category:- Homework Help/Study Tips
  • Reference No.:- M96352

Have any Question? 


Related Questions in Homework Help/Study Tips

Health information portability and accountability act hipaa

Health Information Portability and Accountability Act (HIPAA) Violations Read pages 90-94 of your course text, including the Release of Information section, the Perspective: Examples of Recently Published HIPAA Privacy V ...

Phi 208 ethics and moral reasoning ashford universityin the

Phi 208 Ethics and Moral Reasoning Ashford University In the excerpt from the Republic the example of the ring of Gyges is used to claim that humans only act morally because of fear that they will be caught. Present an e ...

Key topics in health care technology evaluationthe amount

Key Topics in Health Care Technology Evaluation The amount of new information and data, and the number of available technologies are growing at an ever-accelerating rate. Did you know that during any given 24 hours, huma ...

Imagine you have been asked to deliver a two-part

Imagine you have been asked to deliver a two-part informative workshop at a local health care expo by your Director of Community Outreach. Before he approves your workshop, you have to submit a proposal for each workshop ...

Go to nprs storycorps website located at

Go to NPR's StoryCorps Website, located at http://www.npr.org/series/4516989/storycorps. Read one (1) article that was published within the last two (2) months that focuses on individuals with major adjustment issues. Ne ...

Questionassignment instructionsplanning for successimage of

Question:Assignment Instructions Planning For Success Image of smiling woman Planning for Success Transcript iconTranscript In addition to academic skills, there are other factors that support your success, such as manag ...

Create an 8- to 12-slide microsoftreg powerpointreg

Create an 8- to 12-slide Microsoft® PowerPoint® presentation with detailed speaker notes describing the following: The main influences involved in the development of psychology Early research on the function of the brain ...

Potency and efficacy are two of the most misunderstood

Potency and efficacy are two of the most misunderstood concepts in the area of drug use. Many overdoses occur because the potency of the newly purchased drug is higher than that of the previously used drug. These concept ...

Equal access to health care nbspthis discussion presents

Equal Access to Health Care   This discussion presents the opportunity for you to address the inequality of access to health care in the United States using moral and ethical reasoning. There is overwhelming evidence tha ...

Physical geography exam 1 rank the 3 major oceans pacific

Physical Geography Exam 1. Rank the 3 major oceans (Pacific, Indian, Atlantic) in terms of size. 2. To show why we call the H2O molecule the Mickey Mouse molecule, draw it, label it clearly, and indicate which side has n ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro