In relation to the IT field, what benefits and problems do you foresee in using e-mail and text messaging as the main source of communication? Compare the IT field with at least one other field.

What do written communication skills (proper grammar or correct spelling) reveal about the writer of a document? Why do you think these skills are so important in the business world? What can be done to improve these written communication skills? Technology can play a critical role in that. Do you agree? How?

When sending messages both internally (within your company) and externally (outside your company), how do you differentiate between sending an informal document or a more formal document (via e-mails, memos, or letters)? In what situations is an e-mail appropriate? In what situations are memos and letters appropriate? When would you make conference calls? For a business letter, what are some ways in which the "tone" can be misunderstood? What can you do to avoid this possibility of miscommunication when writing a letter? Have you ever written a letter where your "tone" was misunderstood? Share your experience. Can technology tools help in eliminating the possibility of miscommunication?