Ask Operation Management Expert

In early June 1996, Fabrizio Bona , Omnitel’s marketing director, prepared for his meeting the nextmorning with Francesco Caio, Omnitel’s CEO, to discuss his proposal for a new pricing strategy for taly’s second mobile phone service provider. He leafed through the folder containing the results of Omnitel’s recently conducted market research. The survey indicated that customers were very happy with Omnitel’s customer service. The results had also overwhelmingly indicated that the Italian consumers viewed the monthly usage fee as a tax and resented it deeply. They did not even want to pay an activation fee. Instead, they wanted to pay a fee only when they used the phone. The results not only excited Bona but also made him a little nervous. On this basis, he had drawn up an innovative but radical proposal that he felt would enable Omnitel to compete effectively with Telecom Italia Mobile (TIM). The state-owned and operated TIM had had a monopoly over the Italian telecommunications market until Omnitel’s February 1995 entrance into the market. Bona’s plan, christened “LIBERO,” eliminated the monthly fee completely from “free time” and let customers pay only when they used their cell ular phones. The plan would charge Lit. 1,595 ($1=Lit. 1,603) for calls made during peak hours and Lit. 195 for calls made during off-peak hours. Bona anticipated average usage to be 193 minutes per month, consisting of 93 minutes of outgoing calls (13 minutes at peak and 80 minutes at offpeak) and 100 minutes of incoming calls (25 minutes at peak and 75 minutes at offpeak). The total revenue per customer per month would also include the setup charges, which amounted to Lit. 10,000. Bona realized that his new proposal was radically different from anything that had been offered previously, not only in Italy but also in the rest of Europe. Enticing customers with hi ghly subsidized handsets in exchange for their agreeing to sign a contract for a year or two seemed to be the accept ed method for acquiring new customers, especially in countries that had more than one cellular phone operator. In fact, in 1995, dealers in the United Kingdom had been very successful in acquiring new customers (an increase in the customer base of almost 2 million from the previous year) by offering attractive handset subsidies to their customers when they signed up for access to cellular service. But the customers were required to pay a minimum monthly fee for a fixed period of time. Bona wondered how he could convince Caio to continue to sell phones at full price but drop themonthly fee. Describe Bona's marketing strategy and the role that multipart pricing played in that strategy. Defend the new strategy versus the old.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M91905929

Have any Question?


Related Questions in Operation Management

Conflictdefine functional versus dysfunctional conflict in

Conflict Define functional versus dysfunctional conflict in a work group and explain how you can increase functional conflict and decrease dysfunctional conflict. Develop a response that includes examples and evidence to ...

For this assignment you will need to find 2 articles in

For this assignment, you will need to find 2 articles in business that can help describe what are IT strategic initiative being undertaken by an organization are like. Choose a different organization for each of the arti ...

Coping with problems joe is a little nervous he has just

Coping With Problems Joe is a little nervous. He has just been transferred from another plant to take over a production line. Production is down and there is a serious problem with absenteeism. To make matters worse, the ...

Over 30 years ago michael porter identified a holistic

Over 30 years ago Michael Porter identified a holistic approach to understanding how competitive forces shape strategy. He posited that the only way to truly insulate an organization from underlying economic volatility i ...

You are the contracting officer for an air-to-ground

You are the contracting officer for an air-to-ground missile development program. A contract for pre-production models of the missile was awarded by your predecessor and the contractor is behind schedule. In a program me ...

The ikea case provides an excellent opportunity to apply

The IKEA case provides an excellent opportunity to apply strategic management concepts to a large privately-held company that is expanding into India. IKEA is a Netherlands-based Swedish company with a presence in 44 cou ...

Can you answer for me the following questions about social

Can you answer for me the following questions about social loafing and the three main causes of free-riding. 1. Give a description of the phenomenon of social loafing. 2. Give a description of the phenomenon of free-ridi ...

1 analyzing the bridgestonefirestone and ford motor company

1. Analyzing the Bridgestone/Firestone and Ford motor company, is it sufficient to use the ISO/QS 9000 standards as the main basis of vendor/product selection? 2. What position to these cars company ( 1. Volkswagen, 2. F ...

Research the effect of primary and secondary seat belt laws

Research the effect of primary and secondary seat belt laws on the occurrence of motor-vehicle injuries and fatalities. Explain how epidemiologic studies influenced the development of current seat belt laws. Describe how ...

Please provide a brief paragrap of the key takaways from

Please provide a brief paragrap of the key takaways from each of the following topics: Designing Clear Visuals in business reports Designing Successful Documents and Websites Writing Winning Proposals

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As