(Answered) In chapter one of the book delight your customers 7 simple

Management Studies

In chapter one of the book: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin

Write a response to the following prompt as a post in the Discussion Board, provide at least 3 separate responses/examples.

Applying three truths of exceptional customer experience. Record examples of how you can apply concepts from the chapter to raise customer service quality that you deliver or influence from ordinary to extraordinary!

Example:

Ordinary - Make employees aware of the ordinary job functions for which they are responsible to execute.

Extraordinary - Reveal to employees that their jobs are made up of two parts: Job Function and Job Essence.

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