Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Homework Help/Study Tips Expert

In brief describe the factors influencing the shift from a training department to a performance improvement department using the following scenario:

Organizational structure:

This company is a financial institution with over 13,000 employees and is a call center environment. The call center focuses on customer support for credit card accounts. Competition with another financial institution is reducing the market share.

Presenting issue:

Reduction in the opening of new accounts and other financial pressures have caused upper management to re-evaluate the existence of its training department. The company is considering outsourcing their training.

Training department's position:

The director in the training department has felt that the solution to the company's problems involves more than training. The director has sent a few employees to complete a performance improvement certification program through ISPI and ASTD. The director is urging that the best solution is to show the company how to use the current training department resources and repurpose the training department into a performance improvement department.

Call to action:

Without using additional sources of funding, the training department has 6 weeks to present a viable solution to senior management outlining a transition from a training department to a performance improvement department.

Current state of the training department:

There are 15 instructors, 3 instructional designers, 2 multimedia experts, 1 coordinator in charge of scheduling and managing resources, 1 director, and 1 administrative assistant in the current training department of this company. The facility consists of 8 classrooms, 21 office cubicles, and 1 office. Each classroom is equipped with a complete computer network, projectors, and whiteboards.

Homework Help/Study Tips, Others

  • Category:- Homework Help/Study Tips
  • Reference No.:- M933003

Have any Question? 


Related Questions in Homework Help/Study Tips

Your neighbor tells you that her nine-year-old son has been

Your neighbor tells you that her nine-year-old son has been having behavior and academic problems in school. "His teacher recommended taking him to the pediatrician to get a prescription for Ritalin," she said. In a well ...

Learning personality theories paperneed at least 300-400

Learning Personality Theories paper Need at least 300-400 words. Describe the main tenets of the theory and how they affect behavior. Include a minimum of two to three peer-reviewed sources. Format your reference page co ...

Develop a philosophy that supports advanced nursing

Develop a philosophy that supports advanced nursing practice reflecting the values, beliefs, and cultural competencies relative to nursing practice, science, and theory. Now that you have spent the last 8 weeks discussin ...

Write a comparative essay between sila the arctic play and

Write a comparative essay between Sila (The arctic play) and any article from the Environment: An Interdisciplinary Anthology. Attachment:- Assignment.rar

Discussion - party politics in the 1790sthe 1790s was a

Discussion - Party Politics in the 1790s The 1790s was a decade of significant political conflict as the new nation witnessed the rise of political parties in response to domestic and international developments. In 1789, ...

The purpose of this assignment is to examine the

The purpose of this assignment is to examine the fundamental concepts of the field of industrial/organizational psychology. Using the textbook, the University Library, the Internet, and/or other resources, answer the fol ...

In this discussion you will consider the different research

In this Discussion, you will consider the different research designs and evaluate how these designs have been used to research a specific topic. You also consider strategies for selecting an appropriate research design. ...

Why do you think educational theorists use the word

Why do you think educational theorists use the word "penalties" as a substitute for the word "punishments"? Are they missing or avoiding some aspect of punishment by changing the word? What is your personal philosophy of ...

Assignment 1 judicial processyour textbook discusses

Assignment 1: Judicial Process Your textbook discusses alternatives to traditional prosecution. Analyze these alternatives by describing, comparing, and providing an example of each of the following: Diversion (four form ...

Risk management in healthcarefor this assignment you will

Risk Management in Healthcare For this assignment, you will research risk management programs for health care facilities or organizations. Review the criteria below in order to select an exemplar that applies to your cur ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro