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In 2008, a lawyer for Mutual Life Insurance e-mailed Dr. Miles regarding the settlement of a lawsuit that he had filed against the insurance company. The e-mail that the attorney sent contained proposed settlement terms. Dr. Miles's attorney sent an e-mail back explicitly stating that Dr. Miles accepted the terms the company was offering. After the trial was canceled in light of the settlement, the company's attorney sent Dr. Miles a written settlement that was different from the terms contained in the e-mail. Thus, Dr. Miles rejected the offer, and the company subsequently claimed that there was no settlement. Dr. Miles then took the company to court a second time regarding whether a contract was created through the e-mail that proposed specific settlement terms. If the e-mail seemed to contain all the essential terms of an offer, how do you think the judge decided?

Operation Management, Management Studies

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