Problem: Mr Halim is a HR Manager for one Company selling Nutrition Products. He has just received a report on the increased complaints from their regular customers. From his investigation he found out that the major dissatisfaction was on the poor customer service and inefficient work processes. From the Needs Analysis conducted, it was found that there is a need to organize a training to solve the problems of the customers' dissatisfaction.
Based on the above, assume that you are Mr Halim:
- Provide your recommendations how to improve the inefficient work processes.
- Provide 3 types of Customer Service skills and the 3 learning outcomes of each of the skills as the format below.
Provide justifications and citations for your responses.