Important Guidance
Write in detail:
Identify and explain the feature
Discuss what's good and not so good about it giving clear reasons.
Explain any possible improvements/enhancements that could be made to the feature.
Use cropped screenshots (black outline), arrows and annotate using text boxes and lined paragraphs.
The website you should discuss is Ebay. All the questions should relate to the website (eBay)
My task is to answer these questions (below) comprehensively
Usability and Accessibility
How easy is it to use ebay? What makes it easy or not so easy? Try to think of some criticisms.
Does the website (ebay) have an ‘accessibility' statement? What does it cover? Visit http://www.w3.org/WAI/intro/accessibility.php for more information on accessibility
Font style and size? Is it easy to read in the font style used and the size that the website ebay has offered?
Is there an option to change the language? Alt Tags (for images) in ebay?
Is there an option to enlarge text, images, change colour etc? What group of people would this help/not help? E.g. large text for the those with eyesight problems - shortsighted, partially blind, etc
Is there an option to change screen resolution in ebay?
Customer experience offered
Please remember that the answers should be related to 'Ebay'
How does the website make the customer feel? Engaged? Passive? involved? Entertained? Bored? What makes it so?
Does it provide a good user experience? Searching for products, deals, purchasing process, ease of use, quality of website components, Contacting company, etc.
How does the website involve the customer? Interactive elements? (menu bar, search, image enlarge, image zoom, 360o view, sound, watch video, animations, leave feedback, ‘my account', live chats (IM), etc).
How easy is it to familiarize yourself with the website? What makes it easy?
Topic : Applied ICT (AS LEVEL)
Number of words : 500 (2 Pages)