Imagine that you are the team leader for a project at work. Your team has been assigned with opening a new market in Canada. A few items have been shipped already, but the delivery time is too long because of what appears to be paperwork problems with customs. You have already received complaints from your representatives. This problem needs to be resolved quickly, or the company will be placed in a difficult position and may lose the opportunity to be successful in opening this market.

With this situation in mind, address the following:

• Write a memo to attach to the agenda for a team meeting.
• State the issues you know of.
• Request that the team members come with ideas so this problem can be resolved at the meeting and implemented immediately.