(Answered) Imagine that a patient satisfaction survey has reported

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Imagine that a patient satisfaction survey has reported that patients are leaving the emergency department (ED) at your hospital without being seen and have complained about the ED to the media. The CEO has asked you to investigate.

What measures would you use to determine the cause of the problem?

What measures would you use to evaluate the seriousness of the problem? Where would you get the data you need?

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