Imagine that , as a team leader in your organisation, you receive an email from your manager or Human Resources department, notifying you that one of your team members has made a complaint, claiming he is experiencing age discrimination from other team members. It is your responsibility to manage this issue within your team.
Access and read your organisation's policies and procedures relating to anti-discrimination, equal opportunity and conflict resolution.
Address all the questions below:
1. Summaries in dot-points the key issues relating to the situation and describe how they relate to/ impact on the affected team member's work responsibilities.
2. Plan and list the steps you will take to manage the affected team member's complaint promptly and describe how these comply with your organisation's policies and procedures.
3. Describe how you would ensure that consultation processes would provide opportunities for the affected team member (and any other relevant staff members) to contribute to the issues in an appropriate manner.
4. Describe how you will provide feedback to the affected team member and other staff on the outcomes of the consultation process.
5. Develop a conflict resolution process to ensure that the issues that have been raised would be resolved promptly and/ or referred to relevant personnel. Explain the process using the below points as a guide:
- Symptoms
- Facts
- Analysis
- Options for resolution
- Action plan
- Monitor outcomes