Q. 1. Calculate the PMS development also implementation process outlined in the above case study. Are there any ways by which you believe the PMS development also implementation process could be involved.

2. Illustrate what is the purpose of Sweetwater University's PMS for secretaries? Does the performance of administrative secretaries impact on the performance of the University?

3. Do you think that the experts' recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Explain why? Explain why not? Illustrate what additional actions (if any) do you think will be necessary?

4. Explain how was performance feedback managed within this PMS?

5. Does the PMS provide a sound basis for identifying training also development needs?

6. Do you think that Vice President Winchester would be better off dropping graphic rating forms, substituting instead with another performance management technique? If so, illustrate what technique also explains why?

7. Illustrate what performance appraisal system would you develop for the secretaries if you were Rob Winchester? Defend your answer.