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Q. Illustrate what general steps should Hank follow in setting up a continuous improvement program for company?

Q. Analyze service process of making travel arrangements. n draw a process chart for a travel agent setting up itineraries also reservations for a business trip to be taken by two company executives who are travelling by air from Chicago to Los Angeles. Draw a process flow layout chart for agent also agency. Compare this to booking on Internet.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9311987

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