If you, as a manager, had to help change an employee's behavior to make him or her more productive, what course of action would you take? How might you use both positive and negative reinforcement?

Motivational theory applications argue for recognizing individual differences. They also suggest paying attention to members of diverse groups. Is this a contradiction? Why or why not?

Visit the following websites and complete the self-assessments:

Learning Styles: http://www.engr.ncsu.edu/learningstyles/ilsweb.html

Take the Emotional Intelligence, Terminal Values, and Instrumental Values Assessments: http://higheredbcs.wiley.com/legacy/college/schermerhorn/0471454761/assessments/main.html

Jung Typology Test: http://www.humanmetrics.com/cgi-win/JTypes1.htm

Name one significant lesson that you discovered about your learning style, emotional intelligence, and personality. Using this information, what step(s) do you plan to take to become a more effective manager?