If any part of the statement is false, then the statement is false. True and false.

1) transactional analysis, assertiveness, and conflict management all involve interpersonal dynamics and deal with communication. They deal with emotions, yours, in an effective way to enhance behavior, human relelations, and performance.

2) In transactional analysis, according to   Berne, we all have 3 ego statecraft parent, child, and the adult that affect our communication and our behavior. Generally the most effective communication comes from the parent state.

3) When interacting with others, you should be aware of their ego state which should help you understand why they are the way they are and which ego state you should use.

4) The contingency leadership theory assumes that there are distinctive physical and psychological characteristics accounting for leadership effectiveness.

5) Fiedler beloved that one's leadership style needed to be changed according to the situation.

6) Leadership is a shared process between group members and therefore there is no substitute for management.

7) Motivation= ability × performance × resources

8) According to the needs hierarchy theory, the lowest level unsatisfied need is the most powerful.

9) All managers are not leaders, but someone can be both a manager and a leader