Identify which choice best answers the following questions. Either highlight your answer or clearly indicate the LETTER of your choice.

1. Humor is recognized by all cultures and travels well cross culturally.
a. true
b. false

2. When certain topics are appropriate to discuss, turn taking, greetings and body language are all examples of
a. negotiation styles
b. management and decision-making styles
c. leadership styles
d. rule-governed communication
e. conflict management

3. Egalitarian cultures
a. have a low level of concern for social differences
b. have rigid social structures
c. place significant emphasis on status and rank
d. follow protocols and formalities
e. None of the above

4. Cultures that subscribe to a hierarchical view of social status include all of the following except:
a. U.S
b. Japan
c. Chinese
d. Singapore
e. Korea

5. Which of the following support the idea that most business transactions in the U.S. involve culturally diverse populations?
a. Wal-Mart sells falafel, special olives, and Islamic greeting cards
b. in large cities, nearly every market has entire sections set aside for ethnic shoppers
c. minorities represent the fastest growing segment of the American labor force
d. increased use of advertisements tailored to ethnic audiences
e. all of the above

6. In the U.S. business context, norms of greeting behaviors:
a. include shaking hands when meeting and leaving
b. first names are generally used, except with very senior persons or in formal situations
c. tend to be informal and friendly
d. A and B
e. A, B, and C

7. Which of the following is true about greeting behaviors?
a. Americans are more formal than the Chinese
b. distance increases when talking to one's superior in India
c. the exchange of business cards is not an important protocol in Japan
d. Arabs will usually use their left hand to greet others
e. the usual greeting in Mexico is a "hat tip"

8. For the business person going abroad, it is useful to know:
a. local views concerning gift-giving
b. what gifts are appropriate in the culture where business will be conducted
c. when gifts should be given
d. how gifts should be accepted
e. all of the above

9. Which conflict management approach is not discussed in the live chat session?
a. Provocation
b. Avoidance
c. Collaboration
d. Competition
e. Accommodation

10. Recommendations for managing intercultural conflict include all of the following except:
a. keep an open mind
b. do not rush
c. keep the conflict centered on ideas, not people
d. keep it personal by using pronouns such as I, Me, You
e. A, B, and C