Identify the front-room and back-room services for the, Ask an Expert

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Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?

a. Hospital

b. Trucking firm

c. Grocery store

d. Appliance repair firm

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9608146

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