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Identify several possible “OTSU” (opportunities to screw up) for each step in the front-stage process of a restaurant experience. Consider possible causes underlying each potential failure and suggest ways to eliminate or minimize these problems.

Front Stage: Act 1

1) Greet. take orders, deliver drinks

2) Escort guest to table, offer menus

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92502020

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