Identify and describe a time when someone assisted you to complete a task (preferably in a work context). How did they help you/ provide support? What was the outcome of this assistance? (50-75 words)
Describe the nature of problems you have encountered or would expect to encounter in work teams. Do they fall into a particular category, eg resources, technical or interpersonal? Why might these problems occur and what steps might be taken to address them? (50-75 words
What are the advantages of encouraging a team to diagnose and resolve its problems as opposed to having a leader or external person do it for them? (50-75 words)
Describe the qualities that you believe a leader should demonstrate in order to be able to effectively resolve team problems. Provide at least five example
What are the advantages of encouraging a team to diagnose and resolve its problems as opposed to having a leader or external person do it for them?
What role can or should a team leader play in facilitating resolution to problems by the team itself?
How can modelling appropriate behaviours enhance the organisation's image within the work team, the organisation and with clients/ customers? (50-75 words
Think back to a time where you had to convey difficult information from management to your team. (Alternately, create a hypothetical situation on which to base this activity.)
Describe the nature of the information and what its impact on the team would be.
Explain how you chose to convey this information. What factors influenced your decision regarding your chosen methodology?
How successful was your communication? Did you get the required message across? Did team members have an opportunity to clarify their understanding? What was the general reaction to the news and how was this influenced by your communication strategy?
If you had to repeat the same event again, what would you do differently and why
Explain why it is sometimes necessary to take issues or problems to management in order to have them resolved effectively. (40-60 words
Describe the potential impact of failing to follow up with the rest of the team, outcomes of discussions with management. Provide at least three examples
Choose a team to which you currently belong or have belonged to in the past. Describe:
- The purpose of the team.
- Define the team's vision. If the team did not have an articulated vision either create one now or discuss what impact not having a vision had.
- List the goals of the team.
- Give an example of one or two team objectives.
- List one or two stakeholders that shaped the team's role by placing expectations on them.
(50-100 words)