Constancy and consistency are necessary to achieve coherence in a company, and without coherence a company might as well be broken apart. We invested in training and communications programs to ensure our employees understood our strategy. Our operating model delineated our structures and processes. Each vertical business and horizontal process had its own specific goals and metrics. We measured and paid for results through a balanced scorecard that focused the organization on financial performance metrics like revenue growth and profit improvements; on operational efficiency metrics like inventory turns and cash generation; on programs that bolstered total customer experience; and on specific programs to address the issues that affected employees, which we identified and measured through our Voice of the Workforce surveys. Every manager had a balanced scorecard. Along with this balanced scorecard, every employee and every executive was also evaluated against our core values and our leadership behaviors.

Identify and briefly discuss concepts from our text and course embedded in the above. Feel free to structure them in any order that suits you for clarity and coherence of discussion.