(Answered) I want you to watch the video and read the slide then

Management Studies

I want you to watch the video and read the slide then answer this two qustion

What's the big deal about Japan's pursuit of excellence as explained in the PPT?

Watch video Zappos then answer questions: What's the CBP at Zappos.com? Why do customer buy from them?

The video

https://www.youtube.com/watch?v=p4OBZFVwu1s

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