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How lessons from other industries might be applied to the health care industry?

Resources: The five step planning process covered in this course and the SampleBusiness Proposal at the Center for Writing Excellence

Consider the following scenario:

As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

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