I have new case and required answer only the questions in last page. Required each question with answer belowSEHA's Five years Strategic Objectives (Salama Al Mazroui, 2011, one on one interview)
- Manage financial performance to achieve efficiency and competitiveness
- Manage Patients and Stakeholders Expectations effectively
- Provide Integrated high quality and Patient Centered Services
- Deliver superior operational execution
- Establish SEHA among the UAE employers of choice
- Develop National Leadership and support Emiratization
- Develop infrastructure to achieve world class standards
- Promote Clinical Research & EducationSEHA's Purpose
SEHA was created by the Government of Abu Dhabi to own and operate the public healthcare system of the emirate, and to upgrade and improve healthcare delivery through that system to the public on a level comparable to the best healthcare delivery systems in the world. SEHA follows its values as a socially responsible, reliable, quality-oriented, and innovative organization.
SEHA's Vision
To provide our customers and communities with world-class healthcare
Mitigation strategies Key Performance Indicators:
KPI-1 (What): Cash Collection through Revenue Cycle management (RCM) as a percentage of the total operational expenses.
Calculation (How): Monthly RCM Cash collection / Monthly Total operational expense * 100
Purpose (WHY): To monitor and better manage the Revenue Cycle management (reimbursement rates from Insurance providers that use
SEHA facilities) function done by SEHA Facilities to reach operational efficiency.
KPI-2 (What): Operational Non-value-added activities as a percentage of all Operational Activities.
Calculation (How) : Operational Number of None-Value-Added activities / Operational Total number of activities * 100
Purpose (Why): To focus on process efficiency via elimination of all non-value-added activities.
KPI-3 (What): Automated Financial processes as a percentage of all financial processes.
Calculation (How): Number of Automated Financial processes / Number of All Financial Processes * 100
Purpose (WHY): Automation of Financial process ensures elimination of human-errors, reduces transactional time, and provides better visibility/transparence of financial data to decision makers.
Attachment:- Case SEHA.rar