(Answered) I am enclosing some reading material so that there is no

Management Studies

I am enclosing some reading material so that there is no confusion on the subject and basically doing half of the work already.

Research the following topics related to Product Design:

Benchmarking
Reverse Engineering
Computer Aided Design

Research the following topics related to Service Design:

Specification
Blueprint
Queue

Of the topics listed and compose three paragraphs (one each) describing the topics, one paragraph per selected topic, based on the course material and additional research you conduct online.

Course material:

Title: Operations and Supply Chain Management, 8th edition

Author(s): Roberta S. Russell and Bernard W. Taylor III

Physical Text ISBN: 978-1-118-73854-2

Read about benchmarking at the American Productivity and Quality Center http://www.apqc.org and the Benchmarking Exchange http://www.benchnet.com.
http://www.wiley.com/college/reid/0471320110/pdf/i_ch03.pdf

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