Human Resources Management

Assignment 1

Emotional Intelligence and different Management Styles

Joseph is a successful financial officer at a London-based company that recently acquired a banking institution in two southern states. Joseph will take over the recently acquired Northern footprint as the new regional CEO.

The newly acquired banking institution has a long-standing reputation as a friendly institution with traditional values, and it prides itself on its exemplary customer service. The current staff has prepared a comprehensive package outlining the bank's vision and key customer success stories that demonstrate their commitment to exemplary service and low customer and employee turnover.

It is Monday morning and Joseph has called a meeting at 8 a.m. Max arrives at 7 a.m. and is surprised to find only a couple of employees in the building. Joseph begins the meeting at 8 a.m. sharp, and the auditorium seats are half-filled. Joseph is perplexed at the turnout but begins the meeting. "Shareholder value is what it's all about. We are the stewards of this organization, and we have a responsibility to the shareholders."

Silence echoes in Joseph's ears. He continues by stating, "I expect total dedication. If you cannot commit to our new vision and strategies then this is not the right place for you. Commitment starts by being on time." Joseph motioned to the staff standing next to the auditorium doors to close the doors. "If you can't be here on time, then you can't play in our sandbox."

Later that afternoon, Joseph met with the executive team and outlined the strategies, goals, numbers, and deadlines. A meeting was held with senior staff members responsible for reporting progress. Market growth numbers were up, and new business numbers were increasing.

Result

A quarter later Joseph had the quarterly report results. The region was on target. However, turnover increased 25 percent. Involuntary turnover was up 10 percent. Previous customer numbers were decreasing, and customer complaints were increasing. He reviewed the report with his staff. When he asked for input, his request was greeted with silence. He sensed an uneasy feeling in the room.

1) How would you rate Joseph's emotional intelligence?

2) Discuss Joseph's leadership on organizational effectiveness of this project.

3) Discuss how the four competencies of emotional intelligence in relation to his quarterly results.

4) Discuss how his numbers could have been different if staff were not motivated?

Assignment 2

Question 1

1) Carefully study the picture below and discuss the following concepts in relation to it. (20 marks)

a) Self-concept
b) Self-esteem (low and high)
c) Self-identity
d) Self-image
e) Ideal self

Question 2

Discuss how the Exploration through Johari Window may assist individual in the picture above to improve self-awareness and self-actualization and this exploration maybe helpful of improving relationship with co-workers. (NB: Discuss self-actualization in relation to Maslow's model.)