HRD is a consulting firm providing professional /HR advice and support services to client organizations, both in the public and private sectors. Feedback surveys completed by its customers have recently highlighted customer service problems, including ‘ignorant or uninformed staff and ‘indifferent or inattentive staff."

HRD has traditionally provided general training in various fields particularly in the domain of Management and customer service skills. The Manager of one store, Mr Robot, a prospective client of HRD, has been heard to say:‘ employees know what they want and they know that they can get it from us. Training is a waste of time and resources.'

As the newly appointed Director of HRD, you decide that the overall feedback surveys give sufficient impetus for you to recommend a new and positive attitude to training.

Required:

Draft a report addressed to Mr Robot, outlining the following.

(a) What you consider to be the benefits of training to:
(i) The organisation
(ii) The individual

(b) How you would identify the training needs of staff?

(c) What methods you would choose to satisfy the training needs of staff?

(d) How you would carry out evaluation of training methods?

(e) What do you meant by the term ‘employee development.'