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problem1. Describe the process of mass communication with reference to the circular model of Schramm and Osgood.

problem2. Describe the barriers of communication and recommend how to overcome them.

problem3. Describe empathy and describe how it affects culture. Support your answer with appropriate illustrations.

problem4. What do you understand by the term polite communication?

problem5. How does polite communication contribute to the managerial function?

problem6. Describe downward communication? With the use of chart, elaborate on its limitations and support your answer with valid illustrations.

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