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You are a CEO of Sleepy Hollow Retirement Community and Nursing Center. Resident's family has come to you to complain that their loved one, who is on pain medication, is in intolerable pain. Her medications seem not to be working anymore. One of family members states, "My 90-year-old mother saw th nurse put pain medicine in her pocket."

Explain the following questions in the two-page Word document.

• How does perception play a role in particular case? Ensure to define perception and its effects on given situation.

• How can the manager use sense making and communication to solve this problem?

• Explain the significane of manager's knowledge of individual behavior in addressing problem.

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