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How can the following be compared to Project life cycle, what are some similarities? (project Management)

Back when I worked at the Radisson in Kalamazoo, MI, I was trained in using metrics to measure progress toward goals. I determined I needed to measure the progress of my individual facility engineers and see if I could stretch them to perform even better. My product was to create a system to measure and track the completion of work orders for each engineer. I first defined the requirement of measuring each individual engineer and the department as a whole. I designed the criteria and time frame for the data periods. I then constructed the reporting structure and banner for the overall number of open work orders to hang within the department. Finally, I ran the reports weekly and crunched the numbers into a spreadsheet for easy graphing and tracking. I also printed the data out with the improvement or slippage next to it. This was essentially a product used within the department. As part of this I had the project of the initial creation of the report. I also had the initial creation of the banner. Finally, I trained my secretary to run the report and calculate the numbers too. The actual operation of the weekly report and posting of the results was part of the product life cycle. As part of it, I would analyze the results and look for areas to help my staff improve their speed. Quality was not considered in the data, but I did sample the total closed work orders to check the level of quality.

Operation Management, Management Studies

  • Category:- Operation Management
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