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HIPAA guidelines protect patient information and provide confidentiality for all medical information. Use the scenario below and explain how you would handle the ethical dilemma and abide by HIPAA guidelines.

You are a medical professional employed by a medical office. While on your shift, you receive a phone call from Mr. Smith's wife asking for his test results from his recent blood work. How would you handle this situation without violating HIPAA guidelines?

Operation Management, Management Studies

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