(Answered) Helpdesk support best practiceswithin most it departments

Management Studies

Helpdesk Support Best Practices

Within most IT departments, you will find a helpdesk. Helpdesk operations are normally not company-specific, which means training and troubleshooting issues are common across most companies. Assume that you have just been hired as a helpdesk manager. List and discuss 5-10 best practices you would immediately put in place for the group.

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