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Have you recently been frustrated by a product or service (maybe a Christmas gift).

1. Why were you frustrated? What was the problem, what were you feeling?

2. Create a picture of your frustration. or a picture that explains the frustration.

3. Come up with at least 10 possible solutions for this frustration

4. Pick the best solution from your list.

Draw a picture representing your final solution - try not to use words - show

Operation Management, Management Studies

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